Minor International
Hospitality
FrontOfficeSupervisor
“Front Office Supervisor at Minor International. Skills: Guest experience, Team leadership, Front office operations. Lead team in delivering guest experiences. Ensure warm welcome for all guests”
What You'll Achieve.
Achieve high standards of service; Maintain high levels of guest satisfaction
Industry & Context.
Resolve guest complaints
Rotating roster, Shift times within 7am-11pm, Immediate start available
What They're Looking For.
Must Have
Proven front office experience, Leadership qualities, Extensive hospitality background, Thorough understanding of guest service standards, Thorough understanding of operations, Exceptional customer service skills, Ability to maintain positive demeanour, Ability to maintain professional demeanour, Time management skills, Ability to prioritize tasks, Ability to ensure timely completion of duties, Impeccable professional presentation, Flexibility to work weekends, Flexibility to adjust to varying schedules, Working rights within Australia or New Zealand
Nice to Have
Prior supervisory experience is highly regarded
What You'll Do.
Lead team in delivering guest experiences
Ensure warm welcome for all guests
Motivate team to achieve high standards
Oversee completion of daily tasks
Ensure tasks executed accurately
Ensure tasks executed timely
Manage guest arrivals efficiently
Manage guest departures efficiently
Ensure seamless check-in experience
Ensure seamless check-out experience
Address guest complaints promptly
Address guest complaints professionally
Resolve guest complaints promptly
Resolve guest complaints professionally
Maintain high levels of guest satisfaction
How You'll Work.
Team & Collaboration
Motivating the team
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