Minor International
Hospitality
FrontOfficeSupervisor
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“Front Office Supervisor at Minor International. Skills: Guest experience, Team leadership, Front office operations. Lead team in delivering guest experiences. Ensure warm welcome for all guests”
What You'll Achieve.
Achieve high standards of service; Maintain high levels of guest satisfaction
Industry & Context.
Resolve guest complaints
Working rights in Australia or New Zealand
What They're Looking For.
Must Have
Proven front office experience, Leadership qualities, Extensive hospitality background, Thorough understanding of guest service standards, Thorough understanding of operations, Exceptional customer service skills, Ability to maintain a positive demeanour, Ability to maintain a professional demeanour, Time management skills, Ability to prioritize tasks efficiently, Ensure timely completion of duties, Impeccable professional presentation, Flexibility to work weekends, Adjust to varying schedules
Nice to Have
Prior supervisory experience is highly regarded
What You'll Do.
Lead team in delivering guest experiences
Ensure warm welcome for all guests
Serve as a role model
Motivate team to achieve high standards
Oversee completion of daily tasks
Ensure tasks are executed accurately
Ensure tasks are executed in a timely manner
Manage guest arrivals efficiently
Manage guest departures efficiently
Ensure seamless check-in experience
Ensure seamless check-out experience
Address guest complaints promptly
Address guest complaints professionally
Resolve guest complaints promptly
Resolve guest complaints professionally
Maintain high levels of guest satisfaction
How You'll Work.
Team & Collaboration
Motivating the team
Full Job Description
Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand. Oaks Brisbane Festival Suites are looking for a full time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team. Key Responsibilities Include: * Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests. * Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service. * Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner. * Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience. * Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction. Shift Details (subject to change): * Rotating roster across Monday to Sunday * Shift times scheduled within 7:00am to 11:00pm * Immediate start available ## Qualifications To be successful in this role you will have: * Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded. * Extensive background in the hospitality indust
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