Four Seasons
Hospitality
FrontOfficeSupervisor前厅主管
Neural analysis suggests this role is
optimal for Mid candidates.
“Front Office Supervisor 前厅主管 at Four Seasons. Skills: Guest registration, Billing, Payment processing, Guest satisfaction. Supervise a given shift at the Front Desk. Welcome and register hotel guests”
What You'll Achieve.
Achieve maximum customer satisfaction
Industry & Context.
What They're Looking For.
Must Have
Minimum 3 years’ experience in related position with Four Seasons or other organization, Mandarin speaking is required
Nice to Have
Cross cultural sensitivity, and customer service orientation, Guest centricity and understanding the importance of guest preferences
What You'll Do.
Supervise a given shift at the Front Desk
Welcome and register hotel guests
Explain accommodations and establish credit
Check guest out of the hotel
Prepare and explain the bill
Respond to guest requests
Arrange for luggage to be delivered
Issue correct keys to the guest
Ascertain guest satisfaction
Present bill to guest
Settle bill accurately
Maintain a balanced bank
Exchange foreign currency
Reconcile all transactions
Update desk collateral and information
Handle guest interactions with professionalism
Accommodate special requests
Resolve customer inquiries
Utilize computer systems
Store and retrieve guest luggage
changes and cancellations
Answer guest calls and direct them
Greet guests and escort them to rooms
Deliver luggage to room
Pick up luggage from room
Maintain proper records of deliveries
How You'll Work.
Team & Collaboration
Works harmoniously and professionally with co-workers and supervisors
Communication Scope
Excellent interpersonal skills and communication skills; Cross cultural sensitivity
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our
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