Siloam Hospitals Group
Healthcare
FrontOfficeStaff(Outsource)
Neural analysis suggests this role is
optimal for mid candidates.
“Front Office Staff (Outsource) at Siloam Hospitals Group. Skills: Patient registration, Customer service, Information input. Greet patients. Receive patients”
Industry & Context.
What They're Looking For.
Must Have
Diploma (D3) or Bachelor's Degree (S1), Proficient in computer operations, Proficient in Microsoft Office, Proficient in corporate email management, Proficient in HMIS, Sound knowledge of patient registration administration, Knowledge of BPJS Healthcare procedures, Knowledge of general billing, Knowledge of private insurance schemes, Knowledge of referral systems, Fast typing skills, Meticulous typing skills, Highly accurate typing skills, Excellent interpersonal communication skills, Excellent customer service skills, Excellent public speaking skills
Nice to Have
Hospital Administration degree preferred, Public Health degree preferred, Communications degree preferred
What You'll Do.
Provide accurate information
Input patient records
Update patient records
Handle minor patient complaints
Coordinate with departments for resolution
How You'll Work.
Communication Scope
Interpersonal communication; Public speaking
Full Job Description
Siloam Hospitals Lippo Cikarang (SHLC) is a hospital unit under the umbrella of PT Siloam International Hospitals Tbk. The Hospital began operating since 2002 by pocketing the 2012 version of KARS accreditation standards, and began serving BPJS health patients since November 2014 1. Greet, receive, and register both new and returning patients in accordance with established standard operating procedures. 2. Provide accurate information regarding physicians' schedules, clinic availability, and medical service cost estimates. 3. Direct and guide patients to the appropriate clinics or medical units based on their healthcare needs. 4. Input and update patient demographic and medical records into the hospital information system with high precision. 5. Handle minor patient complaints effectively and coordinate with relevant departments to ensure prompt resolution ## Qualifications 1. Minimum of a Diploma (D3) or Bachelor's Degree (S1) in any major (Hospital Administration, Public Health, or Communications preferred). 2. Proficient in computer operations, specifically Microsoft Office, corporate email management, and HMIS (Hospital Management Information System). 3. Sound knowledge of patient registration administration, including BPJS Healthcare procedures, general billing, private insurance schemes, and referral systems. 4.Demonstrates fast, meticulous, and highly accurate typing skills. 5. Possesses excellent interpersonal communication, customer service, and public speaking skills. ## Additional Information SHLC's flagship services are occupational health and emergency services equipped with modern ambulances. With 25 general practitioners, 52 specialists, and 162 nurses, SHLC serves patients in Cikarang and surrounding areas at Jl. MH Thamrin Kav. 105, Cikarang, Bekasi, West Java. [BEWARE OF RECRUITMENT SCAMS] It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not requ
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