Siloam Hospitals Group

Healthcare

FrontOfficeStaff

$75000–120000k ~AI est. Jakarta Selatan, DKI Jakarta, Indonesia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Front Office Staff at Siloam Hospitals Group. Skills: Customer service, Front office management. Handle visitor questions. Put visitors in contact with relevant people”

What You'll Achieve.

Provide exceptional customer service

Industry & Context.

Healthcare
Problems you'll solve

Troubleshoot emergencies

What They're Looking For.

Must Have

Highschool Graduate/ Diploma (D3) Degree, Healthcare Administration, Business Administration, or any related major, Excellent interpersonal skills, Ability to handle a fast-paced environment, Adapt to changing circumstances

Nice to Have

Familiarity with front office management software, Familiarity with electronic health records (EHR) systems, Familiarity with Microsoft Office Suite, Familiarity with Excel, Familiarity with Word

What You'll Do.

Handle visitor questions

Put visitors in contact with relevant people

Ensure front desk is tidy

Ensure front desk has necessary stationery

Ensure front desk has necessary materials

Supervise company staff

Support company staff

Ensure timely customer service

Ensure accurate customer service

Handle customer complaints

Handle customer requests

Troubleshoot emergencies

How You'll Work.

Team & Collaboration

Supervise receptionists; Supervise security guards; Supervise call center agents

Full Job Description

Siloam Hospitals Asri telah menggunakan bermacam teknik dan teknologi yang canggih untuk memberikan layanan bedah terbaik pada para pasien yang mengalami gangguan prostat, tumor urothelium, batu ginjal, ataupun keluhan-keluhan urologi lain. Rumah sakit ini berdiri sejak tahun 2008 dan sekarang telah menjadi rumah sakit bedah urologi terbaik di Indonesia. •The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital. •Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets). •Train, supervise and support company staff, including receptionists, security guards and call center agents. •Ensure timely and accurate customer service. •Handle specific customer complaints and requests. •Troubleshoot emergencies. •Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major •Healthcare Administration, Business Administration, or any related major •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges. ## Qualifications •Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) s

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