Siloam Hospitals Group
Healthcare
FrontOfficeStaff
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Front Office Staff at Siloam Hospitals Group. Skills: Customer service, Front office management. Handle visitor questions. Put visitors in contact with relevant people”
What You'll Achieve.
Provide exceptional customer service
Industry & Context.
Troubleshoot emergencies
What They're Looking For.
Must Have
Highschool Graduate/ Diploma (D3) Degree, Healthcare Administration, Business Administration, or any related major, Excellent interpersonal skills, Ability to handle a fast-paced environment, Adapt to changing circumstances
Nice to Have
Familiarity with front office management software, Familiarity with electronic health records (EHR) systems, Familiarity with Microsoft Office Suite, Familiarity with Excel, Familiarity with Word
What You'll Do.
Handle visitor questions
Put visitors in contact with relevant people
Ensure front desk is tidy
Ensure front desk has necessary stationery
Ensure front desk has necessary materials
Supervise company staff
Support company staff
Ensure timely customer service
Ensure accurate customer service
Handle customer complaints
Handle customer requests
Troubleshoot emergencies
How You'll Work.
Team & Collaboration
Supervise receptionists; Supervise security guards; Supervise call center agents
Full Job Description
Siloam Hospitals Asri telah menggunakan bermacam teknik dan teknologi yang canggih untuk memberikan layanan bedah terbaik pada para pasien yang mengalami gangguan prostat, tumor urothelium, batu ginjal, ataupun keluhan-keluhan urologi lain. Rumah sakit ini berdiri sejak tahun 2008 dan sekarang telah menjadi rumah sakit bedah urologi terbaik di Indonesia. •The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital. •Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets). •Train, supervise and support company staff, including receptionists, security guards and call center agents. •Ensure timely and accurate customer service. •Handle specific customer complaints and requests. •Troubleshoot emergencies. •Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major •Healthcare Administration, Business Administration, or any related major •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges. ## Qualifications •Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) s
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