Siloam Hospitals Group
Healthcare
FrontOfficeStaff
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Front Office Staff at Siloam Hospitals Group. Skills: Customer service, Front office management. Handle visitor questions. Put visitors in contact with relevant people”
Industry & Context.
Troubleshoot emergencies
What They're Looking For.
Must Have
Highschool Graduate/ Diploma (D3), Healthcare Administration degree, Business Administration degree, Related major degree
Nice to Have
Familiarity with front office management software, Familiarity with electronic health records (EHR) systems, Familiarity with Microsoft Office Suite, Ability to handle fast-paced environment, Adapt to changing circumstances
What You'll Do.
Handle visitor questions
Put visitors in contact with relevant people
Ensure front desk is tidy
Ensure front desk has stationery
Ensure front desk has materials
Supervise company staff
Support company staff
Ensure timely customer service
Ensure accurate customer service
Handle customer complaints
Handle customer requests
Troubleshoot emergencies
Full Job Description
•The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital. •Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets). •Train, supervise and support company staff, including receptionists, security guards and call center agents. •Ensure timely and accurate customer service. •Handle specific customer complaints and requests. •Troubleshoot emergencies. •Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major •Healthcare Administration, Business Administration, or any related major •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges. ## Qualifications •Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges. ## Additional Information [HATI-HATI P
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