Eye Care Partners
Eye Care
FrontOfficeSpecialist
“Front Office Specialist at Eye Care Partners. Skills: Patient experience, Customer service, Administrative responsibilities. Act as the first point of contact for patients. Perform administrative responsibilities for check-in/out”
What You'll Achieve.
Setting the tone for a world class Total Patient Experience; Create a smooth check-in/out experience for patients; Maximize efficiency and customer service
Industry & Context.
Travel to other locations may be required, Physical activities: frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%), Employees must be able to lift, carry, push, and pull items up to 25 lbs., Fine motor skills and full use of hands are essential, Constant grasping, writing/typing, and use of technology, Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time, Occasional driving or climbing may also be necessary
What They're Looking For.
Must Have
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience, Favorable result on background check as required by state, Must be able to provide proof of identity and right to work in the United States
Nice to Have
Previous medical office experience, previous ophthalmic experience strongly preferred
What You'll Do.
Act as the first point of contact for patients
Perform administrative responsibilities for check-in/out
Build relationships with patients
Deliver great service and support
Provide exceptional customer service
Check insurance authorizations
Check out patients and collect payments
Complete daily reconciliations / close day / countdown cash drawer
Comply with all company policies and procedures
General office duties and cleaning
How You'll Work.
Communication Scope
Answer phones (both external and internal); assure prompt, courteous service at all times
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