Eye Care Partners
Eye Care
FrontOfficeSpecialist
“Front Office Specialist at Eye Care Partners. Skills: Customer service, Patient interaction, Administrative tasks. Act as the first point of contact. Perform administrative responsibilities”
What You'll Achieve.
Setting the tone for a world class Total Patient Experience; Create a smooth check-in/out experience for patients; Ensure completion of insurance authorizations; Build accurate flow sheets; Ensure communication to maximize efficiency and customer service
Industry & Context.
Travel to other locations may be required, Physical activities: walking, sitting, standing, bending, stooping, reaching, Lift, carry, push, and pull items up to 25 lbs, Fine motor skills and full use of hands, Constant grasping, writing/typing, and use of technology, Visual and auditory acuity required 100% of the time, Occasional driving or climbing may also be necessary
What They're Looking For.
Must Have
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience, Favorable result on background check as required by state, Must be able to provide proof of identity and right to work in the United States
Nice to Have
Previous medical office experience, Previous ophthalmic experience
What You'll Do.
Act as the first point of contact
Perform administrative responsibilities
Create a smooth check-in/out experience
Build relationships with patients
Deliver great service and support
Provide exceptional customer service
Double check insurance authorizations
Collect correct payments
Complete daily reconciliations
Comply with company policies
Perform general office duties
How You'll Work.
Communication Scope
Answer phones; Greet patients promptly with a smile; Thank them when they leave
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