Eye Care Partners
eye care
FrontOfficeSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Office Specialist at Eye Care Partners. Skills: Front Office operations, Patient experience. act as the first point of contact. perform administrative responsibilities”
What You'll Achieve.
setting the tone for a world class Total Patient Experience; create a smooth check-in/out experience for patients; build relationships with all patients while delivering great service and support; ensure communication to maximize efficiency and customer service
Industry & Context.
Work is primarily performed in a standard office or clinical setting, travel to other locations may be required, frequent walking (75%), sitting (50%), standing (50%), regular bending, stooping, and reaching (25–50%), lift, carry, push, and pull items up to 25 lbs, fine motor skills and full use of hands, constant grasping, writing/typing, and use of technology, Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time, Occasional driving or climbing may also be necessary
What They're Looking For.
Must Have
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience, Favorable result on background check as required by state, Must be able to provide proof of identity and right to work in the United States
Nice to Have
Previous medical office experience, previous ophthalmic experience strongly preferred
What You'll Do.
act as the first point of contact
perform administrative responsibilities
Embrace and execute our Total Patient Experience
Provide exceptional customer service
Double check insurance authorizations
Check out patients and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
Comply with all company policies and procedures
General office duties and cleaning
How You'll Work.
Communication Scope
prompt, courteous service at all times
Full Job Description
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. SUMMARY A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. LOCATION Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support. Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave. Answer phones (both external and internal); assure prompt, courteous service at all times. Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule. Double check insurance authorizations to ensure completion and build accurate flow sheets. Check out patients and collect correct payments according to procedures. Manage patient flow in the office and ensure communication to maximize efficiency and customer service. Complete daily reconciliations / close day / countdown cash drawer. Comply with all company policies and procedures, including HIPAA. General office duties and cleaning to be assigned by the manager
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