The Westin Monache
FrontOfficeRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Office Representative at The Westin Monache. Greet, register, and assign rooms to Guests. Dispatch Lodge Staff such as Housekeepers and Maintenance”
Industry & Context.
Deal with problems
What They're Looking For.
Must Have
High school graduate, General business office training, Basic computer skills, One year experience in public or guest relations service, Effectively present information in one-on-one and small group situations to guests, Apply common sense and understanding to carry out instructions, Deal with problems involving several concrete variables in standardized situations
What You'll Do.
and assign rooms to Guests
Dispatch Lodge Staff such as Housekeepers and Maintenance
change and cancel reservations
Serve as Lodge telephone operator
Answer inquiries pertaining to hotel services
other Mammoth California services
How You'll Work.
Communication Scope
Present information to guests
Full Job Description
Year Round # # **LIVE THE DREAM. Work here. Play here.** The mountains are calling. _**NOTE:** This position is located in Mammoth Lakes, California._ Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including **free** access to all other Alterra resorts? Grin inducing, isn’t it? More about the _benefits and perks of your adventure_ here: * Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts * Discounts on ski/snowboarding lessons * Friends and Family vouchers * Retail & Food discount * Equipment Rental discount * 401k with company match * Healthcare * Dental * Vision * PTO for benefit eligible employees * Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide _*Offers of employment may be contingent upon successful completion of a background investigation._ **A little about this position:** * Greets, registers, and assigns rooms to Guests. Dispatches Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests. * Makes, changes and cancels reservations. Serves as Lodge telephone operator. * Answers inquiries pertaining to hotel services as well as other Mammoth California services. Computes bill, collects payment, and checks guests out of the hotel. **Requirements:** * High school graduate with general business office training or equivalent experience. * Basic computer skills required. Minimum of one year experience in public or guest relations service. * Ability to effectively present information in one-on-one and small group situations to guests. * Ability to apply common sense and understanding to carry out instructions furnished in written and oral form. * Ability to deal with problems involving several concrete variables in standardized situations. Hourly pay rate: $21.00 to $22.50
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