Banner Health
Healthcare
FrontOfficeRepresentative
“Front Office Representative at Banner Health. Skills: Patient flow process, Customer service, Financial guidance. Perform registration/check-in processes. Verify insurance eligibility benefits”
What You'll Achieve.
Ensure patients have a positive experience; Maximize medical services reimbursement efforts; Maximize reimbursement by scheduling patients in accordance with payor plan provisions; Ensure appropriateness and timeliness of each patient’s care
Industry & Context.
Independent decision making; Sound judgment
Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment, Arizona Criminal History Affidavit must be signed upon hire
What They're Looking For.
Must Have
High school diploma/GED or equivalent working knowledge, Knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience, Ability to manage multiple tasks simultaneously with minimal supervision, Ability to work independently, Interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences, Knowledge in the use of common office software, word processing, spreadsheet, and database software
Nice to Have
Work experience with the Company’s systems and processes, Previous cash collections experience, Additional related education and/or experience
What You'll Do.
Perform registration/check-in processes
Verify insurance eligibility benefits
Calculate and collect patient liability
Explain financial policies
Enter payments/charges for services
Perform daily payment/charge reconciliation
Prepare daily bank deposit
Schedule office visits and procedures
Confirm patient appointments
Respond to requests for patient medical records
Provide a variety of patient services
How You'll Work.
Team & Collaboration
Work collectively with a dedicated group of healthcare professionals; Communicating to internal and external customers, care team, management, centralized services and HIMS
Communication Scope
Interpersonal, oral, and written communication skills; Proactive interpersonal communications skills; Effective customer service/communication skills
Applying for this Front Office Representative role?
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