QualDerm Partners
Hospital & Health Care
FrontOfficeReceptionist
“Front Office Receptionist at QualDerm Partners. Skills: patient registration, customer service, scheduling, insurance verification, payment collection. accurate and timely patient registration utilizing medical systems. utilize facility medical necessity tool to verify appropriate patient insurance coverage”
What You'll Achieve.
Optimizes patient satisfaction, provider time, and treatment room utilization; Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out; Protects patients’ rights by maintaining confidentiality of personal and financial information; Maintains operations by following policies and procedures; Contributes to team effort by accomplishing related results, as needed
Industry & Context.
good reasoning and judgment
What They're Looking For.
Must Have
High School Diploma
Nice to Have
Associates Degree, 1 year customer service experience in health care office
What You'll Do.
accurate and timely patient registration utilizing medical systems
utilize facility medical necessity tool to verify appropriate patient insurance coverage
provide exceptional customer service to physicians
family members and all other medical professionals
Welcomes patients and visitors by greeting them in person or on the telephone
answering or referring inquiries
Notes patient arrival in Practice Management System (EMR)
Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system
Prepares necessary patient paperwork prior to patient’s appointment
Calls “No Show” appointments to reschedule
makes appropriate notations in Practice Management System and sends letters to patients when necessary
Optimizes patient satisfaction
and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment
Reviews Practice Management System (EMR) for information that needs to be updated
Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR)
Identifies payer sources
verifies insurance eligibility
financial status and assigns correct payor type
Verifies if prior authorization from insurance is required and notifies Billing Department
Responsible for keeping the reception area clean and organized
Obtains revenue by recording and updating financial information
recording and collecting patient copays and/or balances at check in/out
Protects patients’ rights by maintaining confidentiality of personal and financial information
Maintains operations by following policies and procedures
and reports changes as needed
Contributes to team effort by accomplishing related results
Routinely demonstrates superior customer service skills
Answers the telephone in a timely and polite manner
Communicates with patients
and team members in a courteous
cooperative and mature manner
Other duties as assigned by Practice Manager or Area Practice Manager
How You'll Work.
Team & Collaboration
Contributes to team effort by accomplishing related results, as needed; Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner
Communication Scope
answering or referring inquiries; answering their questions; Answers the telephone in a timely and polite manner; Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner
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