FrontOfficeManager

# _**City, State:**_ Denver, Colorado _Title:_**** Front Office Manager _Location:_**** Denver, Colorado (Cherry Creek) _FLSA:_**** Exempt _Status:_**** Fulltime _Reports to:_ Assistant**** General Manager _Supervises:_**** Front Office Department _Pay Range:_**** $65,000-$70,000 annually **About Us:** We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members. **Job Summary: **The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest satisfaction and operational efficiency. This role works closely with the General Manager to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations. **Essential Functions and Duties:** * Ensure guests are greeted, checked in, and allocated rooms promptly and courteously. * Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained. * Address guest issues or complaints promptly to ensure guest satisfaction. * Ensure rooms are serviced and maintained to the company’s established standards. * Maximize room occupancy within the agreed overbooking policy. * Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping. * Ensure that all guest charges are accurately posted and kept up to date. * Strictly enforce credit control procedures and ensure a