Stonebridge
FrontOfficeManager
“Front Office Manager at Stonebridge. Skills: Front office operations, Guest satisfaction, Team management. Greet guests. Check in guests”
What You'll Achieve.
Ensure high guest satisfaction; Ensure operational efficiency; Maintain revenue targets; Maintain expense targets; Maintain quality targets; Exceed guest expectations; Exceed ownership expectations
Industry & Context.
Resolve guest complaints; Service issue resolution
Stand for extended periods, Walk for extended periods, Lift up to 20 lbs, Flexible schedule, Evening availability, Weekend availability, Holiday availability
What They're Looking For.
Must Have
3+ years front office management, Hotel environment experience, Guest service focus, Operations focus, Proven leadership skills, Supervisory skills, Manage and develop team, Organizational abilities, Multitasking abilities, Property management systems proficiency, Financial reporting proficiency, Analyze financial data, Resolve guest complaints, Knowledge of check-in/check-out, Billing knowledge, Room inventory management knowledge
What You'll Do.
Allocate rooms promptly
Oversee check-in procedures
Obtain accurate guest details
Obtain accurate billing information
Resolve guest complaints
Ensure rooms are serviced
Maintain company standards
Maximize room occupancy
Facilitate communication between departments
Post guest charges accurately
Enforce credit control procedures
Balance accounts daily
Oversee check-out procedures
Deliver luggage promptly
Collect luggage promptly
Maintain cleanliness of front-of-house areas
Conduct performance appraisals
Provide staff training
Provide staff development
How You'll Work.
Team & Collaboration
Front office staff; Other departments; Housekeeping; General Manager
Communication Scope
Verbal communication; Written communication
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