FrontOfficeManager

AREAS OF RESPONSIBILITY Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies * Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals * Monitors status regularly and adjusts strategies as appropriate * Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas * Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals * Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate * Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel * Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly * Ensures front desk handles billing and cash in accordance with hotel’s standards * Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments * Ensures front office is in compliance with all hotel policy and procedures * Recruits and selects qualified candidates * Provides employees with the orientation and training needed to understand expectations and perform job responsibilities * Communicates performance expectations and provides employees with on-going feedback * Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential * Gives personal attention, takes personal responsibility and uses teamwork when providing guest service * Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems * Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis * Assumes the responsibility to notic