Minor International
hospitality
FrontOfficeManager
“Front Office Manager at Minor International. Skills: Front Office leadership, luxury hospitality, guest experience, storytelling, service excellence. Lead and inspire the Front Office team to deliver exceptional, personalised guest experiences. Ensure seamless arrival, stay, and departure journeys”
What You'll Achieve.
deliver exceptional, personalised guest experiences; seamless arrival, stay, and departure journeys; uphold luxury service standards; service excellence; a fully integrated guest experience
Industry & Context.
What They're Looking For.
Must Have
Proven Front Office leadership experience in luxury hospitality, understanding of front office systems, standards, and operations, A natural storyteller and communicator, Passion for guest experience and personal service, Confident, charismatic, and emotionally intelligent leader, Ability to act as a true brand ambassador
Nice to Have
Experience in remote or resort environments is an advantage
What You'll Do.
Lead and inspire the Front Office team to deliver exceptional
personalised guest experiences
Ensure seamless arrival
and departure journeys
Embed and uphold luxury service standards in a relaxed
Train and coach the team on storytelling
and service excellence
Handle VIP guests and special requests with confidence and creativity
Drive a culture of ownership
Collaborate across departments to ensure a fully integrated guest experience
How You'll Work.
Team & Collaboration
Collaborate across departments to ensure a fully integrated guest experience
Communication Scope
A natural storyteller and communicator
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