Four Seasons
FrontOfficeManager
“Front Office Manager at Four Seasons. Direct activities of Front Desk. Control activities of Front Desk”
Industry & Context.
Work authorization required
What They're Looking For.
Must Have
Speaking English required, Writing English required, Reading English required, Flexible schedule required, Ability to work different shifts required, Ability to work holidays required, Ability to work weekends required
Nice to Have
3 years previous experience
What You'll Do.
Direct activities of Front Desk
Control activities of Front Desk
Direct activities of Bell Staff
Control activities of Bell Staff
Direct activities of Driveway Staff
Control activities of Driveway Staff
Act as manager on duty
Respond to guest requests
Make personal recommendations
Achieve maximum customer satisfaction
Comply with Four Seasons policies
Manage staff at Front Desk
Direct Guest Services Manager activities
Direct Front Office Managers activities
Direct Night Manager activities
Ensure communications on problems
Follow up on problems
Ensure communications on guest requests
Follow up on guest requests
Ensure communications on special requirements
Follow up on special requirements
Conduct Performance Evaluations
Review schedules of staff
Monitor staff activities
Assure standards are met
Resolve customer complaints
Handle guest interactions
Accommodate special requests
Assist customers with inquiries
Respond to guest requests accurately
Respond to guest requests timely
Coordinate departures
Coordinate billing requirements
Block rooms for arrivals
Resolve discrepancies
Review daily arrivals
Ensure proper handling of Special Attention Guests
Ensure proper handling of Return Guests
Ensure proper handling of Groups
Assure financial procedures are followed
Assure credit procedures are followed
Follow up on credit problems
Review Petty Cash disbursements
Review Direct Billings
Reconcile transactions
Take action on guest safety
Take action on guest security
Take action on guest satisfaction
Take action on guest well-being
Take action on employee safety
Take action on employee security
Take action on employee satisfaction
Take action on employee well-being
Respond to hotel emergencies
Respond to safety situations
Arrange luggage delivery
Ascertain guest satisfaction
Present bill to guest
Settle bill accurately
Utilize computer systems
Select rooms for guests
Block rooms for guests
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