Courtyard by Marriott Tysons McLean
hospitality
FrontOfficeManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Front Office Manager at Courtyard by Marriott Tysons McLean. Skills: outstanding guest service, effective operations of the front desk, leadership, driving revenue, maximizing profit, ensuring quality, effective management of assigned staff, guest satisfaction, positive team member relations, achievement of overall financial results. ensuring outstanding guest service. effective operations of the front desk”
What You'll Achieve.
outstanding guest service; effective operations of the front desk; drive revenue; maximize profit; ensure quality; guest satisfaction; positive team member relations; achievement of overall financial results; meet/exceed budget for expenses; prolong the life of company resources; maximizing revenue and occupancy; improve results
Industry & Context.
problem solving; problem-solve with team members and guests; high degree of creativity to facilitate efficient problem solving
Ability to lift, push or pull up to 75 pounds on an occasional basis, Schedule based on business needs
What They're Looking For.
Must Have
2+ years of customer service, 1+ years supervisory/management experience, Must be detail oriented, ability to communicate well with all levels within and outside the organization, able to problem-solve with team members and guests, able to manage multiple priorities in a fast-paced environment, Demonstrates clear written and verbal communication skills
Nice to Have
college degree or equivalent experience preferred
What You'll Do.
ensuring outstanding guest service
effective operations of the front desk
effective management of assigned staff
ensuring guest satisfaction
maintaining positive team member relations
achieving overall financial results
management of expenses
effective labor management
implementing cost saving measures
efficient purchasing strategies
preparation and management of the department budget
managing and maintaining company assets
advising and implementing changes to front desk operations
evaluating staff performance
and development of all team members
ensuring all required training for department team members
maintaining training records
analyzing quality issues
identifying training needs
ensuring implementation to improve results
promoting collaboration
maintaining a positive
professional work environment
attending department/hotel meetings
managing all front desk initiatives
maintaining standards per company
state and federal regulations
ensuring a clean and safe work environment
following all company procedures for guest/team member incidents
How You'll Work.
Team & Collaboration
Works side by side with staff to train and model appropriate guest service standards; Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations; Promotes collaboration and positive, professional work environment; problem-solve with team members and guests
Communication Scope
ability to communicate well with all levels within and outside the organization; clear written and verbal communication skills
Full Job Description
## Description B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! Are you someone who enjoys working with people, problem solving, and having opportunities for career growth? Courtyard by Marriott Tysons McLean is looking for you! Join the amazing team and enjoy the benefits of a career in the hospitality industry as our new Front Office Manager! Sitting just footsteps from Tysons Corner Center and Tysons Galleria shopping malls, our hotel offers guests unrivaled proximity to the area's top shopping, dining and entertainment with walkable access to the Silver Line Metro. The position as the Front Office Manager is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results. **Schedule based on business needs** B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction a
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