Accor
Hospitality
FrontOfficeManager
“Front Office Manager at Accor. Skills: Front Office operations, Guest experience, Team leadership, Revenue maximization. Lead Front Office operations. Ensure smooth check-in processes”
What You'll Achieve.
Maximize guest satisfaction; Maximize team engagement; Maximize revenue opportunities
Industry & Context.
Problem-solving; Decision-making; Complaint handling
What They're Looking For.
Must Have
Minimum 5 years of Front Office experience, Minimum 2 years in a supervisory or management role
Nice to Have
Diploma / Degree in Hospitality Management, Experience with Accor properties
What You'll Do.
Lead Front Office operations
Ensure smooth check-in processes
Ensure smooth check-out processes
Ensure smooth room allocation
Ensure smooth guest request handling
Maintain high service standards
Monitor room inventory
Monitor VIP movements
Monitor occupancy forecasts
Coordinate with Housekeeping
Coordinate with Engineering
Coordinate with Security
Coordinate with Food & Beverage
Coordinate with Sales teams
Ensure shifts are adequately manned
Ensure shifts are properly supervised
Handle duty management responsibilities
Ensure guests receive warm service
Ensure guests receive professional service
Ensure guests receive efficient service
Resolve guest complaints
Resolve service recovery issues
Welcome long-stay guests
Drive guest satisfaction scores
Drive online reputation
Drive loyalty experiences
Promote personalized guest engagement
Promote memorable stay experiences
Maximize room revenue
Upsell room categories
Upgrade room categories
Maintain rate integrity
Monitor daily pick-up
Monitor overbooking situations
Monitor room availability
Ensure proper cashiering controls
Ensure billing accuracy
Ensure deposit procedures
Ensure credit procedures
Lead Front Office associates
Coach Front Office associates
Motivate Front Office associates
Develop Front Office associates
Lead Front Office supervisors
Coach Front Office supervisors
Motivate Front Office supervisors
Develop Front Office supervisors
Conduct daily briefings
Conduct monthly meetings
Conduct performance reviews
Identify training needs
Implement service standards training
Build positive team culture
Build high-performing team culture
Build guest-focused team culture
Support succession planning
Support internal talent development
Prepare occupancy reports
Prepare arrivals reports
Prepare departures reports
Prepare guest feedback reports
Prepare operational performance reports
Ensure compliance with hotel policies
Ensure compliance with SOPs
Ensure compliance with brand standards
Ensure compliance with legal requirements
Maintain grooming standards
Maintain appearance standards
Maintain professional conduct standards
Ensure safety procedures are understood
Ensure security procedures are understood
Ensure emergency procedures are understood
How You'll Work.
Team & Collaboration
Coordinate with Housekeeping; Coordinate with Engineering; Coordinate with Security; Coordinate with Food & Beverage; Coordinate with Sales teams; Work with Revenue Management; Work with Reservations teams
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