Four Seasons
Hospitality
FrontOfficeGuestRelationsOfficer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Office Guest Relations Officer at Four Seasons. Welcome and register hotel guests. Explain accommodations”
Industry & Context.
What They're Looking For.
Must Have
High School or equivalent education, Reading, writing, and oral proficiency in Chinese and English, Macao ID
Nice to Have
Ability to communicate in Chinese
What You'll Do.
Welcome and register hotel guests
Explain accommodations
Establish credit or method of payment
Check guests out of the hotel
Prepare and explain the bill
Respond to guest requests
Assess guest needs and requests
Add personal recommendations and touches
Comply with Four Seasons’ policies
Follow special handling instructions
Adhere to established credit policies and procedures
Exchange foreign currency
Post charges to guest accounts
Handle guest problems or complaints
Utilize the computer system
Block special requests
Perform tasks and projects as delegated
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons. **Applicants must hold a Macao ID due to work permit restrictions.** **About the role:** The Front Office Guest Relations Officer is responsible for welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Check
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