Four Seasons
Hospitality
FrontOfficeGRO前厅宾客关系主任
Neural analysis suggests this role is
optimal for Entry candidates.
“Front Office GRO 前厅宾客关系主任 at Four Seasons. Skills: Guest experience, Guest satisfaction, Guest requests. Handles all guest interactions. Accommodating special requests”
What You'll Achieve.
Achieve the highest level of guest satisfaction
Industry & Context.
What They're Looking For.
Must Have
Mandarin speaking is required
Nice to Have
One year experience working within a luxury hotel or similar environment is considered an asset
What You'll Do.
Handles all guest interactions
Accommodating special requests
Assists guests in all inquiries
Responds to all guest requests
Resolves guest complaints
Personalize the service experience
How You'll Work.
Communication Scope
Excellent interpersonal skills; Communication skills
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our
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