FrontOfficeCoordinator

scheduling patient appointments and tests

answering incoming calls

assisting patients with check-in

Point of contact for the front office when leadership is unavailable or out of the office

Greets patients and their guests into the clinic

Serves as a liaison between patients and medical staff

Supports and adheres to the New York Oncology Hematology Compliance Program

Demonstrates an understanding of patient confidentiality

Adheres to confidentiality

and HIPAA laws and patient records guidelines

Reference and uphold NYOH CORE values daily

Answers incoming calls and messages related to address callers’ needs and directs to appropriate department if needed

Obtains and communicates messages in an accurate and timely manner

Schedules new patients

and returning patients in computer system

Receives incoming referrals

and enters insurance information

Requests initial records

works with provider on determining appropriate time for appointment

mails out new patient packet

Obtains and enters all authorization and correspondence relating to referrals in patients’ electronic medical records (EMR)

Communicates to patients all appointment details being scheduled and potential prep work needed

Adheres to scheduling template containing physician meetings

Responsible for monitoring schedules for compliance with templates

Ability to adjust Templates for site specific needs as requested

Responsible for directing other staff when changes are needed

Prepares correspondence

and other typing as requested by supervisor

Obtains necessary precertification as required

Responsible for follow up on pre-operative tests to ensure patients are cleared for surgical procedure

Communicates with physician and patients if further testing is required before surgery is performed

Responsible for scheduling post-operative follow-up appointments with physicians

Responsible for processing EMR orders timely and effectively

Responsible for timely completion of chart messaging

Work the bump list and no-show report in a timely manner

Monitors order queue as assigned to meet metrics designated by practice

Cancels/reschedules appointments according to physician schedule notifies appropriate personnel

Complies with no show process and policy

Responsible for training new staff

and other lead duties

Authority to shift employees to cover areas in need

Point of contact when leadership is unavailable/out of office

Works closely with Front Office Supervisor and Nursing Supervisor to achieve optimal scheduling within the infusion room

Responsible for working with nursing supervisor to identify and correct unbalanced schedules and ensure we are within maximum infusion guidelines

Other duties as assigned

Covers for other front office functions as requested

Required to float as needed in addition to cross covering sites remotely