Conrad Athens The Ilisian
Hospitality
FrontOfficeAgent-NightShift
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Office Agent- Night Shift at Conrad Athens The Ilisian. Skills: Guest experience, Night audit, Guest relations. Welcome and assist guests during overnight hours. Manage late arrivals, departures, reservations, billing inquiries, and”
What You'll Achieve.
seamless guest experience; smooth operation of the Front Office department; memorable guest experience
Industry & Context.
problem-solving skills
overnight shifts, weekends, public holidays
What They're Looking For.
Must Have
2 years of experience in a similar role, customer service skills, Ability to work independently, prioritize tasks effectively, remain composed in a fast-paced environment, attention to detail, reliability, problem-solving skills, Flexibility to work overnight shifts, weekends, and public holidays
Nice to Have
degree in Hospitality Management or a related field, additional languages, Experience with hotel property management systems, Opera PMS
What You'll Do.
Welcome and assist guests during overnight hours
Perform daily night audit procedures
Verify and balance all guest accounts
and distribute daily financial
and transactions are accurately
and reservation accuracy
Identify and resolve discrepancies
Act as the primary point of contact for
Respond promptly to requests
Coordinate with housekeeping
Address operational issues
Ensure guest safety and comfort
Conduct routine checks of public areas and hotel
Ensure compliance with operational and security standards
Prepare a comprehensive shift handover
Communicate all relevant information to the Front Office
How You'll Work.
Team & Collaboration
Front Office team; department managers; housekeeping teams; maintenance teams; security teams
Communication Scope
Excellent communication skills
Full Job Description
Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center. As a Front Office Agent – Night Shift, you will be responsible for ensuring a seamless guest experience during overnight hours while supporting the smooth operation of the Front Office department. Acting as the main point of contact throughout the night, you will assist guests with arrivals, departures, requests, and inquiries, while maintaining accurate records and supporting daily operational and administrative procedures. Your professionalism, reliability, and commitment to exceptional service will contribute to a safe, welcoming, and memorable guest experience at all times. _**Responsibilities**_ __ * Welcome and assist guests during overnight hours, ensuring professional, efficient, and personalized service experience. * Manage late arrivals, departures, reservations, billing inquiries, and payment processing accurately and efficiently. * Perform daily night audit procedures, verifying and balancing all guest accounts, revenues, payments, and financial transactions in accordance with hotel policies and procedures. * Prepare, reconcile, and distribute daily financial, operational, and management reports. * Ensure all charges, postings, and transactions are accurately recorded in the property management system. * Monitor room status, room availability, and reservation accuracy, identifying and resolving discrepancies when required. * Act as the primary point of contact for guests during overnight hours, responding promptly to requests, inquiries, and complaints while maintaining high levels of guest satisfaction. * Coordinate with housekeeping, maintenance, and security teams to address operational issues and ensure guest safety and comfort throughout the night. * Con
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