FrontOfficeAgent

**SWOT Hospitality,** a leading Hotel Management company, is seeking a **Front Office Agent** to join the bold and spirited team of **Moxy Athens City**. At Moxy we create experiences that are vibrant, social, and a little unexpected. If you love being where the action is and enjoy making people feel instantly at ease, you might be exactly who we’re looking for. **Requirements** As a Front Office Agent your responsibilities include but are not limited to: * Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout. * Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy. * Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures. * Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy. * Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions. * Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions. * Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction. * Understanding of hotel history, services, facility information, and rates and packages Qualifications * Degree in Hospitality or Travel & Tourism is highly desirable. * Prior solid work experience as a Front Office Agent or similar roles. * Thorough knowledge of the hospitality industry. * Customer-oriented and friendly personality. * Sound communication and administrative skills. * Excellent command of English language * Attention to detail and a structured way of working **Benefits** * Dynamic, friend