PharmaCann
Cannabis
FrontofHouseSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front of House Supervisor at PharmaCann. Skills: Customer experience, Sales training, Team leadership. Supervise team. Develop quality programs”
What You'll Achieve.
Improve accuracy; Achieve hospitality goals; Enhance efficiency; Enhance customer experience; Exceed sales volume goals; Meet payroll goals
Industry & Context.
Deal with problems; Resolve problems efficiently; Resolve problems professionally
Valid Driver's License, Pass background check, Flexibility to support other retail locations, Able to use computer extended periods, Able to move about environments, Able to perform office activities, Lift up to 25 pounds, Hours may exceed 40 per week, Reliable transportation, Regular and on time attendance
What They're Looking For.
Must Have
Minimum 21 years of age, High School Diploma or equivalent, MED Badge
Nice to Have
Bachelor’s Degree in business, operations management, or a related field, Store leadership experience, Six months or more of work experience in a related industry or work environment, Supervisory experience, Bilingual in English / Spanish
What You'll Do.
Develop quality programs
Implement training programs
Improve customer experience programs
Improve cash reconciliation
Improve check-in department accuracy
Improve operational initiatives
Ensure safety standards
Ensure security standards
Ensure regulatory standards
Execute hospitality initiatives
Drive customer experience standards
Lead customer service program
Drive repeat business
Network in local community
Capture customer data
Exceed sales volume goals
Schedule adequate staffing
Comply with cash procedures
Audit cash procedures
Supervise check-in/camera team
Maintain dispensary safety
Uphold company standards
Ensure merchandise presentation
Ensure menu availability
Provide strategic direction
Ensure day-to-day operations run smoothly
Collaborate with Managers
Collaborate with Supervisors
Achieve organization goals
Support policy implementation
Support standard implementation
Support procedure implementation
Ensure staff understanding of processes
Ensure staff understanding of SOPs
Provide education on processes
Train employees on customer experience
Train employees on hospitality standards
Use customer loyalty tools
Use customer satisfaction surveys
Maintain training calendar
Complete associate onboarding
Complete new hire training
Ensure continuous training
Ensure team development
Coach team members on performance
Address employee poor performance
Address policy violations
Assist with call center duties
Assist with inventory duties
Assist with delivery acceptance
Assist with outreach duties
Assist with security duties
Assist with delivery duties
Assist with visual merchandising
How You'll Work.
Team & Collaboration
Work closely with Managers; Work closely with Supervisors; Collaborate with cross-divisional managers
Communication Scope
Verbal communication; Written communication
Full Job Description
PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry. The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann. The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills. Starting pay: $23.95/hr Duties and responsibilities or (Essential Functions) Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture Work closely with Managers and Supervisors to exceed sales volume and KPI goals Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are
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