PharmaCann
Cannabis
FrontofHouseSupervisor
“Front of House Supervisor at PharmaCann. Skills: Customer experience, Sales volume, Operational policies. Drive high customer experience standards. Lead customer service program”
What You'll Achieve.
Improve accuracy; Achieve hospitality goals; Enhance efficiency; Enhance customer experience; Drive repeat business; Exceed sales volume; Meet KPI goals
Industry & Context.
Resolve problems efficiently; Resolve problems professionally
Pass comprehensive background check, Obtain and maintain state agent requirements, Reliable transportation, Regular and on time attendance, Able to use a computer, Able to move about, Able to perform general office managerial activities, Able to lift up to 25 pounds, Hours may exceed 40 hours, Flexibility to support other retail locations
What They're Looking For.
Must Have
Minimum 21 years of age, High School Diploma or equivalent, MED Badge required
Nice to Have
Bachelor’s Degree in business, operations management, Store leadership experience preferred, Six months or more of work experience in a related industry, Supervisory experience preferred, Bilingual in English / Spanish is a plus
What You'll Do.
Drive high customer experience standards
Lead customer service program
Drive repeat business
Capture customer data
Work closely with Managers
Partner with cross-divisional managers
Ensure adequate staffing
Comply cash procedures
Perform daily cash reconciliation
Supervise check-in/camera team
Maintain acceptable standards
Uphold company standards
Ensure menu availability
Ensure day-to-day operations run smoothly
Communicate with Managers
Collaborate with Managers
Achieve organization’s goals
Support implementation of operational policies
Ensure staff understanding of corporate processes
Assist with providing education
Maintain training calendar
Ensure associate onboarding is complete
Ensure new hire training is complete
Ensure continuous training
Provide development with team members
Partner with Managers regarding employee poor performance
Partner with Managers regarding violation of company policies
Assist with other duties as assigned
Assist in other functions of the operation
How You'll Work.
Team & Collaboration
Work closely with Managers; Partner with cross-divisional managers; Communicate with Managers; Work closely with Managers; Collaborate with Managers; Work closely with team members
Communication Scope
Verbal communication; Written communication
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