Navitas
education
FrontofHouseSupervisor
“Front of House Supervisor at Navitas. Skills: Front of House operations, student experience, supervision, security operations, facilities support, emergency response. Greet and assist students, staff, and visitors in a warm, professional, and culturally responsive manner. Manage front desk operations”
What You'll Achieve.
Ensuring consistent service standards; Appropriate staffing coverage; Adherence to College policies and procedures; Ensuring part-time and casual staff comply with WHS requirements, security protocols, and College policies; Contributing to a safe, inclusive, and well-functioning campus environment
Industry & Context.
Ability to remain calm and professional in emergency or conflict situations
Rotating rosters may include early mornings, evenings, and weekends, Supervision of part-time and casual staff rostered across these hours is a core requirement of the role, Licences and certifications must be maintained for the duration of employment, Appointment subject to satisfactory National Police Check and Working With Children Check, Role requires the ability to stand, walk, and patrol for extended periods
What They're Looking For.
Must Have
Certificate II in Security Operations (or higher) with a valid NSW Security Licence, Experience using access control and CCTV systems, Current First Aid certification including CPR (required for emergency readiness), Demonstrated experience in a customer-facing, front desk, or Front of House Supervisor role, Demonstrated experience supervising or leading a small team, including part-time or casual staff, interpersonal and communication skills with diverse communities, Ability to remain calm and professional in emergency or conflict situations, Working knowledge of WHS requirements, High standards of confidentiality and privacy awareness, High reliability, punctuality, and professional presentation, Current Working With Children Check (NSW), Current National Police Check
Nice to Have
Experience in an education or student services environment, Mental Health First Aid certification, Additional language skills relevant to the student cohort, Familiarity with CBRE or similar facilities management systems, Experience coordinating rosters or scheduling for casual staff
What You'll Do.
Greet and assist students
and visitors in a warm
and culturally responsive manner
Manage front desk operations
Provide campus information and refer students to appropriate support services
Issue and manage visitor passes
and access credentials
Maintain a professional
tidy front desk and common area environment
Support student events
and campus activities as required
Monitor student welfare and escalate concerns appropriately
Supervise and provide day-to-day direction to part-time and casual front desk staff
Coordinate shift handovers and ensure adequate staffing coverage across operating hours
Induct new part-time and casual staff into front desk procedures
and service standards
Monitor and provide feedback on staff performance
escalating to senior staff as required
Assign tasks and responsibilities to casual staff during periods of high activity
Ensure all part-time and casual staff comply with WHS requirements
Maintain accurate records of casual staff hours
and training completion
Monitor and protect campus premises
and property in accordance with Taylors College Sydney protocols
Control the movement of people
and property on campus
Conduct routine patrols of campus buildings and grounds as required
access control systems
and hand-held security equipment
Ensure contractors sign in and out and are escorted on site where notify Facilities on arrival and departure
Respond to fire alarms
and other emergencies
supporting or leading evacuation procedures as required
Assist with crowd management in a calm
and professional manner
Complete daily security logs
and incident documentation accurately and on time
Record at least one incident
or near-miss per month in line with reporting requirements
Liaise with NSW Police or emergency services when required
Enforce campus rules and codes of conduct consistently and respectfully
Notify the relevant teams when contractors arrive and depart
or maintenance issues promptly to the Campus Operations Officer
Act as a first responder by raising alarms
contacting emergency services
and coordinating assistance in line with campus procedures
Support emergency evacuations and perform floor or building warden duties as required
Assist designated First Aid Officers or emergency responders until they arrive
Participate in emergency response training and drills as required
How You'll Work.
Team & Collaboration
Key Working Relationships: Senior Leadership Team, Campus Operations Officer, Part-Time and Casual Front Desk Staff (direct supervisory responsibility), CBRE Facilities Management Team, NSW Police and Emergency Services (as required)
Communication Scope
interpersonal and communication skills with diverse communities
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