FrontLineLeader

**Experience Aviva** Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. **The opportunity** Working with a team supporting our Appraisal teams, including Technical Specialists and field and desk appraisers, the successful candidate will lead, motivate and support their people in the delivery of customer-focused service. Come join our team! **What you 'll do** * Establishes a customer first culture, actively coaching team members in delivering a superior customer experience. * Keep staff informed of all changes in appraisal procedures and anti-fraud initiatives. * Review all claims transactions for accuracy and provide authority within designated limits. * Responsible for building team’s skill, capability and development of action plans to close knowledge or experience gaps. * Effectively advises and delivers on expectations with claims escalation matters and ensures they and the team provides prompt, proactive and efficient customer service. * Meet National Appraisal performance expectations that are set on an individual and team basis and contributes to the overall team success. * Completes ongoing ride alongs, file audits and claim reviews. * Accountable to ensure direct reports are in compliance with required service level targets and standard operating procedures. * Effectively coaches team to collaborate as one Claims team to meet the customer’s needs. * Works jointly with the Senior Claims Leader to establish and lead claims initiatives when applicable. **What you 'll bring** * Continuously improve the system and enable our people to