BJ's Wholesale Club

FrontEndLead

$0–0k Northborough, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Front End Lead at BJ's Wholesale Club. Skills: Membership acquisition, Member engagement, Front line operations. Supervise the front line. Model and provide excellent Member service”

What You'll Achieve.

Drive business results; Support team member engagement; Deliver GOLD club standards daily

Industry & Context.

Problems you'll solve

Sound decision-making

Eligibility Requirements

Lifting objects up to 30 pounds, Lifting objects greater than 30 pounds with assistance

What They're Looking For.

Must Have

Basic math skills required

Nice to Have

Prior leadership experience preferred, Prior Membership or sales knowledge and experience preferred, Prior cashier experience preferred

What You'll Do.

Supervise the front line

Model and provide excellent Member service

Drive membership metrics

Drive member engagement

Train frontline Team Members

Motivate frontline Team Members

Recognize frontline Team Members

Provide input on evaluation

Utilize Cashier Observation Forms

Utilize Cashier Productivity Boards

Utilize membership metrics reports

Perform front end responsibilities

Act with sense of urgency

Assist Members in a timely manner

Assist Members in an efficient manner

Backup for Membership Sales Ambassadors

Scan all club merchandise

Ensure accurate inventory counts

Ensure accurate purchase totals

Manage self-checkout lanes

Manage scan and pan lanes

Assist Members with operations

Assist Members with technical difficulties

Stay up-to-date on merchandise promotions

Stay up-to-date on advertisements

Stay up-to-date on product information

Supervise cleanliness of member servicing areas

Navigate within system applications

Utilize online task management system

Track daily club operations

Monitor daily club operations

Perform other duties as assigned

Work in other departments

Maintain all club policies

Maintain all club procedures

How You'll Work.

Team & Collaboration

Build high performing teams; Create a culture of collaboration; Work together with collaboration; Work as a team

Communication Scope

Communicate effectively

Full Job Description

**A World-Class Team** BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. **Why You’ll Love Working at BJ’s** At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. **Here’s just some of what you can look forward to:** * **Weekly Pay:** Get paid every week so that you can manage your money on your terms. * **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* * **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* * **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* * **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).* * **Employee Stock Purchase Plan:** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. **Job Summary** Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired member

Free ATS check

Applying for this Front End Lead role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Workday

  • Workday has a multi-step form — save your progress after every section.
  • "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
  • Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
  • Job requisition numbers are useful when following up with HR by email.

ANONYMOUS · UNFILTERED

What do employees actually say about BJ's Wholesale Club?

Real rants from real employees. Read before you apply.

Read Company Rants →