BJ's Wholesale Club

FrontEndLead

$155–210k ~AI est. New Albany, Ohio, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Front End Lead at BJ's Wholesale Club. Skills: Membership programs, Front line operations, Customer service. Supervise front line operations. Coach team members”

What You'll Achieve.

Achieve desired membership goals; Achieve desired member experience goals; Ensure successful execution of membership programs; Ensure successful execution of initiatives; Ensure successful execution of front line operations; Offer all membership products; Process Member orders efficiently; Process Member requests efficiently; Drive business results; Support team member engagement; Address team member concerns; Escalate team member concerns; Address member concerns; Escalate member concerns; Guarantee service excellence; Set service standard expectations; Resolve every member concern; Deliver GOLD club standards daily; Execute promotional plans

Industry & Context.

Eligibility Requirements

Lifting objects up to 30 pounds, Lifting objects greater than 30 pounds with assistance

What They're Looking For.

Must Have

Basic math skills required

Nice to Have

Prior leadership experience preferred, Prior Membership or sales knowledge and experience preferred, Prior cashier experience preferred

What You'll Do.

Supervise front line operations

Motivate team members

Drive membership metrics

Drive member engagement

Train frontline Team Members

Provide input on evaluation

Utilize reports to drive performance

Perform front end responsibilities

Process Member escalated service issues

Assist Members in a timely manner

Backup Membership Sales Ambassadors

Scan club merchandise

Ensure accurate inventory counts

Ensure accurate purchase totals

Manage self-checkout lanes

Assist Members with operations

Assist Members with technical difficulties

Stay up-to-date on promotions

Stay up-to-date on advertisements

Stay up-to-date on product information

Supervise cleanliness of member servicing areas

Navigate within system applications

Track daily club operations

Monitor daily club operations

Perform other duties as assigned

Work in other departments

Maintain club policies

Maintain club procedures

How You'll Work.

Team & Collaboration

Build high performing teams; Create a culture of collaboration; Work together with collaboration; Work as a team

Communication Scope

Communicate effectively

Full Job Description

**A World-Class Team** BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. **Why You’ll Love Working at BJ’s** At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. **Here’s just some of what you can look forward to:** * **Weekly Pay:** Get paid every week so that you can manage your money on your terms. * **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* * **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* * **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* * **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).* * **Employee Stock Purchase Plan:** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. **Job Summary** Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired member

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