BJ's Wholesale Club
FrontEndLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Front End Lead at BJ's Wholesale Club. Skills: Sales leadership, Member service, Membership programs. Supervise front line. Model excellent Member service”
What You'll Achieve.
Achieve desired membership goals; Achieve desired member experience goals
Industry & Context.
Lifting objects up to 30 pounds, Lifting objects greater than 30 pounds with assistance
What They're Looking For.
Must Have
Basic math skills required
Nice to Have
Prior leadership experience preferred, Prior Membership or sales knowledge and experience preferred, Prior cashier experience preferred
What You'll Do.
Model excellent Member service
Drive membership metrics
Drive member engagement
Train frontline Team Members
Motivate frontline Team Members
Recognize frontline Team Members
Provide input on evaluation
Utilize Cashier Observation Forms
Utilize Cashier Productivity Boards
Utilize membership metrics reports
Perform front end responsibilities
Handle Member escalated service issues
Ensure Members are assisted
Act as backup for cashiers
Act as backup for Membership Sales Ambassadors
Scan club merchandise
Ensure accurate inventory counts
Ensure accurate purchase totals
Manage self-checkout lanes
Manage scan and pan lanes
Assist Members with operations
Assist Members with technical difficulties
Stay up-to-date on merchandise promotions
Stay up-to-date on advertisements
Stay up-to-date on product information
Discount purchases by redeeming coupons
Supervise cleanliness of front areas
Navigate within system applications
Utilize online task management system
Track daily club operations
Monitor daily club operations
Work in other departments
Maintain club policies
Maintain club procedures
How You'll Work.
Team & Collaboration
Build high performing teams; Create culture of collaboration; Work together with collaboration; Work as a team
Communication Scope
Provide information
Full Job Description
**A World-Class Team** BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. **Why You’ll Love Working at BJ’s** At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. **Here’s just some of what you can look forward to:** * **Weekly Pay:** Get paid every week so that you can manage your money on your terms. * **Free BJ’s Memberships:** Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* * **Generous Paid Time Off:** Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* * **Flexible and Affordable Health Benefits:** Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* * **401(k) Retirement Savings Plan:** Build your financial future with a company match (available to team members 18 and older).* * **Employee Stock Purchase Plan:** Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. **Job Summary** Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired member
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