FrontEndLead

Oversees the frontline in the absence of the Front End Manager

teaches and develops all frontline team members to ensure excellent member service

develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations

drives and coaches for desired membership/member experience goals and results

Ensures that all membership products are offered and Member orders/requests are processed in a positive

monitors staffing and compliance with operational standards

Provides excellent customer service to our Members

Supervises the front line (including cashiers

and membership desk) in the absence of the Front End Manager

Models and provides excellent Member service

teaching and developing team members to do the same

Drives membership metrics through acquisition

loyalty and experience programs

Drives member engagement

and productivity on the front end

and provides input on evaluation of frontline Team Members on tasks

responsibilities and expectations defined by position

including Member engagement

and membership metrics

Utilizes Cashier Observation Forms

Cashier Productivity Boards

and membership metrics reports to drive performance and Member engagement

Performs front end responsibilities including but not limited to

and Member escalated service issues

Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner

Acts as a backup for cashiers and Membership Sales Ambassadors when needed

Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members

Loads shopping carts when necessary

Manages self-checkout lanes and scan and pan lanes

Assists Members with operations and technical difficulties

Collects payments via cash

or other charge payments from customers

or change due to Members

Stays up-to-date on all merchandise promotions

and product information

Discounts purchases by scanning and redeeming coupons

Supervises the cleanliness of the front of club member servicing areas

Utilize online task management system (MyWork) to manage workflow

and monitor daily club operations

Performs other duties as assigned

including working in other departments as needed

Maintains all club policies and procedures