FrontDeskSupervisor

Hourly Rate: $25.85 **Shift: 1st/2nd &3rd ; must be available to work weekends and holidays Requirement: Valid driver’s license required Position type: Full Time Pay Rate: $25.85** **JOB ****SUMMARY** Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. **Site Specific Benefits** Seasonal Retention Bonuses Gold Pass usage (good for any resort in Utah) Ski in/Ski out Work Access in Winter, Best trails in Summer for Hiking Free ski rentals through Park City Sports 20% off food at Legacy Lodge Monthly associate recognition and reward programs Department celebrations Associate Appreciation Week **CORE WORK ACTIVITIES** * Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. * Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. * Anticipate and address guests' service needs. * Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using