Westgate Resorts
Hospitality
FrontDeskSupervisor
Neural analysis suggests this role is
optimal for mid candidates.
“Front Desk Supervisor at Westgate Resorts. Skills: Front Office leadership, Guest relations, Team supervision. Oversee daily operations of the Front Desk team. Ensure tasks are completed efficiently”
What You'll Achieve.
Maintain high level of service; Maintain operational excellence
Industry & Context.
Issue resolution
Stand for 8 hours, Work AM, PM, overnight shifts, Work weekends and holidays, Pass background check, Pass drug test
What They're Looking For.
Must Have
One or more years of Front Office leadership experience, Must be able to work weekends and holidays, Must be able to stand for 8 hours a day, Must be able to work AM, PM, and overnight shift, Pass a background check, Pass a drug test, Prove eligibility to work in the United States
What You'll Do.
Oversee daily operations of the Front Desk team
Ensure tasks are completed efficiently
Ensure alignment with company policies
Ensure alignment with applicable laws
Interview new team members
Hire new team members
Train new team members
Plan team member work
Assign team member work
Direct team member work
Conduct performance evaluations
Administer corrective action
Handle guest concerns
Handle team member concerns
Address guest complaints
Resolve team member issues
Assign rooms to guests
Transmit telephone messages
Receive telephone messages
Answer inquiries about hotel registration
Keep records of room availability
Keep records of guests' accounts
Collect payment from guests
Make change for guests
Prepare daily reports
Review daily arrivals
Review daily departures
Coordinate with housekeeping for VIP Guests
Train all new Front Desk personnel
Set up Front Desk meetings
Make Front Desk Schedule
How You'll Work.
Team & Collaboration
Coordinate with housekeeping
Full Job Description
Pay Rate: $18.50/hour - If you're looking for a more flexible way to get paid, we have DailyPay available. Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. What You Will Do as a Front Desk Supervisor: The Front Desk Supervisor directly oversees the daily operations of the Front Desk team, ensuring all tasks are completed efficiently and in alignment with company policies and applicable laws. This role is responsible for interviewing, hiring, and training new team members, as well as planning, assigning, and directing their work. The supervisor also conducts performance evaluations, provides coaching and recognition, and administers corrective action when needed. Additionally, this position handles guest and team member concerns, addressing complaints and resolving issues promptly to maintain a high level of service and operational excellence. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members. * Greets, registers, and assigns rooms to guests * Transmits and receives telephone messages * Answers inquiries about hotel services; registration of guests * Keeps records of room availability and guests' accounts * Computes bill, collects payment, and makes change for guests * Makes and confirms reservations * Prepares daily reports (credit limit, cash) * Reviews daily arrivals and departures * Coordinates with housekeeping when VIP
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