FrontDeskSupervisor

Pay Rate: $18.50/hour - If you're looking for a more flexible way to get paid, we have DailyPay available. Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. As the Front Desk Supervisor, you will: The Front Desk Supervisor directly oversees the daily operations of the Front Desk team, ensuring all tasks are completed efficiently and in alignment with company policies and applicable laws. This role is responsible for interviewing, hiring, and training new team members, as well as planning, assigning, and directing their work. The supervisor also conducts performance evaluations, provides coaching and recognition, and administers corrective action when needed. Additionally, this position handles guest and team member concerns, addressing complaints and resolving issues promptly to maintain a high level of service and operational excellence. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members. * Trains new Front Desk staff on procedures, systems, and service standards. * Organizes Front Desk meetings and communication updates. * Creates and manages Front Desk schedules to ensure proper coverage. * Greets and registers guests, assigns rooms, and ensures a smooth check‑in experience. * Handles incoming and outgoing calls, including message transmission and retrieval. * Responds to guest inquiries regarding hotel services, amenities