FrontDeskSupervisor

_**Hotel:**_**** Normal Marriott ### 201 Broadway Ave ### ### Normal, IL 61761 ### ### Full time ### ### ### ### Compensation: $18.25 ### ### **Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence** **What’s in it for you?** The **Atrium SPIRIT** is a belief in the power of**_Service_** _,**Perseverance** , **Inclusion** ,**Respect** , **Innovation**_ , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. * **Career Growth & Learning** – 40% of our management hires are internal promotions! * **Invest in Your Future** – 401(k) plan with company match. * **Comprehensive Health Coverag e** – Medical, dental, and vision insurance options. * **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations * **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. * **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs. __________________________________________________ **What You Will Do** * Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between. * Coach, train, and motivate front desk associates—you're the team’s go-to guru. * Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone. * Monitor cash handling, shift reports, and compliance with brand and safety standards. * Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals. **What We Are Looking For** * Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe. * Strong communication skills – You’ll coordinate wi