Hei
Hospitality
FrontDeskSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Supervisor at Hei. Skills: Front office operations, Customer service, Guest relations. Assist Front Office Manager in managing operations. Achieve customer satisfaction”
What You'll Achieve.
Achieve customer satisfaction; Achieve quality service; Meet financial goals
Industry & Context.
Conflict resolution
What They're Looking For.
Must Have
One year experience in customer service, Ability to effectively deal with customers, Basic mathematical skills, Ability to access and input information using computer system, Ability to stand, walk and continuously perform behind the front desk, Ability to observe and detect signs of emergency situations, Ability to communicate verbally and in writing, Ability to establish and maintain effective working relationships
What You'll Do.
Assist Front Office Manager in managing operations
Achieve customer satisfaction
Achieve quality service
Achieve compliance with corporate policies
Ensure efficient and friendly guest contact experience
Communicate clear direction to staff
Assign and instruct guest service agents
Observe performance and encourage improvement
Greet guests with friendly welcome
Use positive and clear speaking voice
Listen to and understand requests
Respond with appropriate actions
Provide accurate information
Complete registration process
Input and retrieve information from computer system
Promote HEI Hotels and Resorts programs
Promote brand-specific marketing programs
Make appropriate selection of rooms
Provide welcome folders
Close out guest accounts
Verify and imprint credit cards
Balance assigned house bank
Accept and record vouchers
Post charges to guest rooms
Post charges to house accounts
Answer telephone promptly
Input messages into computer
Communicate message content to guest
Retrieve mail for customers
Retrieve packages for customers
Retrieve facsimiles for customers
Remain calm during emergency situations
Remain alert during heavy hotel activity
Serve as role model for associates
Resolve customer complications
Resolve customer complaints
Conduct research of situation
Determine most effective solutions
Make decisions based on experience
Take action based on judgment
Revise approach to accommodate unusual situations
Authorize revenue allowances to remedy problems
Comply with attendance rules
Be available to work on regular basis
Perform other job-related duties
How You'll Work.
Team & Collaboration
Effective working relationships
Communication Scope
Verbal communication; Written communication
Full Job Description
**About Us** HEI Hotels & Resorts is proud to welcome the Freehand Miami to our growing portfolio of distinguished properties. Freehand is a collection of hotels that combine the social culture of a hostel with innovative design, award winning food and beverage, and a community-driven atmosphere. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. ### **Essential Duties and Responsibilities** * Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. * Greet guests immediately with a friendly and sincere welcome. Use
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