FrontDeskResidentLiaison(Concierge)

_**Job Description:**_ The Resident Liaison responds to a wide variety of resident feedback and delivers a consistent high-level of customer service by accurately assessing the needs of the resident and developing creative solutions, while also providing recommendations and personal touches to deliver an Elevated Living Experience. This position will work second shift with weekends required. **Perks & Benefits:** * Competitive pay and a Comprehensive Benefit Package * Health Saving Account, Flexible Saving Account, Employee Assistance Program * Annual Education Allowance * Generous Referral Program * Fun and collaborative company culture with lots of team-building events * Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel **What Will You Do?** * Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge. * Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service. * Assists the leasing team with the scheduling and organization of property tours. * Complies with Workplace Rules and Standards of Conduct. * Interacts harmoniously and professionally with all team members at the designated property. * Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concer