Wynn Resorts
Hospitality
FrontDeskRepresentativeTowerSuites/VIP
“Front Desk Representative - Tower Suites/VIP at Wynn Resorts. Skills: Front Desk operations, Guest relations. Process guest arrivals. Process guest departures”
Industry & Context.
Resolve guest issues
What They're Looking For.
Must Have
High school diploma or equivalent, 1 year Front Desk experience
Nice to Have
2 years customer service experience
What You'll Do.
Process guest arrivals
Process guest departures
Revise in-house reservations
Perform cashiering functions
Assist with guest service requests
Act as hotel ambassador
Execute room rate corrections
Apply food and beverage credit
Process Casino revisions
Process rebate adjustments
Resolve billing issues
Settle in-house guest accounts
Maintain knowledge of promotions
Maintain knowledge of rate codes
Ensure guest interactions meet standards
Promote hotel facilities
Maintain Front Desk cleanliness
Maintain Front Desk supplies
Provide curbside meet and greet
Escort guests to room
Perform in room check-in
Assist guests with transportation
Assist guests with reservations
Provide welcome refreshment
Provide welcome amenity
How You'll Work.
Team & Collaboration
Liaison between guests; Liaison between departments
Applying for this Front Desk Representative - Tower Suites/VIP role?
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