Wynn Resorts
Hospitality
FrontDeskRepresentative
“Front Desk Representative at Wynn Resorts. Skills: Guest service, Room revenue, Front desk operations. Provide attentive, courteous, and efficient service. Maximize room revenue through sale of upgrades and”
Industry & Context.
Lift or maneuver at least fifty pounds, Varied instances of standing/walking, Work varying schedules, Punctual attendance required
What They're Looking For.
Must Have
21 years of age or above, Obtain and maintain registration or license by Massachusetts Gaming Commission, High school degree or equivalent required, Conversational English required
Nice to Have
Hospitality or related field education or experience preferred, Computer skills and knowledge of Microsoft Office a plus, Experience with and working knowledge of Opera a plus
What You'll Do.
and efficient service
Maximize room revenue through sale of upgrades and
Carry out and maintain processes
Support the department
Maximize opportunities for departmental goals
Maintain all Encore standards
Ensure excellent guest and team member experience
Implement and apply Encore Boston Harbor core values
Apply property and department standards
Participate in execution of departmental goals
Participate in execution of departmental objectives
Participate in execution of departmental policies
Participate in execution of departmental operating procedures
Monitor and evaluate operational effects
Make changes required for improvement
Identify key drivers of success
Contribute to departmental performance
Ensure accuracy of departmental policies
Ensure confidentiality of departmental policies
Ensure thoroughness of departmental policies
Ensure accuracy of departmental records
Ensure confidentiality of departmental records
Ensure thoroughness of departmental records
Ensure accuracy of departmental reports
Ensure confidentiality of departmental reports
Ensure thoroughness of departmental reports
Enforce applicable internal policies
Enforce rules and regulations
Enforce property-wide controls
Deliver maximum level of service
Maintain maximum level of service
Contribute to company-wide communication
Contribute to best practices
Keep informed of new developments
Balance multiple priorities simultaneously
Assign guest accommodations
Understand credit policies
Understand check-cashing policies
Understand cash handling policies
Perform account postings
Maintain knowledge of hotel occupancy status
Maintain knowledge of special events
Maintain knowledge of in-house groups
Accept same day reservations
Accept advance reservations
Process guest accounts upon check-out
Work with safety as priority
Follow department safety standards
Follow company safety standards
Maintain relevant knowledge of industry
Perform other job-related duties as assigned
How You'll Work.
Team & Collaboration
Guest and team member experience
Communication Scope
Respond to inquiries; Present information
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