Four Seasons
Hospitality
FrontDeskReceptionist(PartTime)
“Front Desk Receptionist (Part Time) at Four Seasons. Skills: Customer service, Communication, Problem-solving. Welcome and register guests upon arrival, explaining accommodations and establishing credit or payment methods. Process guest departures by preparing, reviewing, and explaining billing statements”
What You'll Achieve.
Set the tone for each guest’s experience from arrival through departure; Deliver warm, intuitive, and personalized service; Create meaningful moments by anticipating guest needs and providing thoughtful recommendations; Enhance guest satisfaction and create memorable experiences
Industry & Context.
Problem-solving skills; Resolve guest concerns and inquiries related to hotel services, operating hours, events, and local directions with professionalism and discretion
Rotating schedules required, including mornings, evenings, weekends, and holidays, based on hotel occupancy and operational needs
What They're Looking For.
Must Have
Authorization to work in the United States
Nice to Have
Previous front desk or front office experience preferred, particularly in a luxury hospitality environment, Proficiency in Microsoft experience with OPERA or a similar PMS and cashiering functions preferred, Knowledge of the Nashville area is an asset
What You'll Do.
Welcome and register guests upon arrival
explaining accommodations and establishing credit or payment methods
Process guest departures by preparing
and explaining billing statements
Respond to guest requests with personalized solutions that enhance satisfaction and create memorable experiences
Support guests pre-arrival and during their stay by identifying preferences and arranging services such as transportation
Conduct pre-arrival outreach to coordinate logistics
and arrange customized guest experiences
Handle incoming and outgoing packages
and mail accurately and efficiently
Resolve guest concerns and inquiries related to hotel services
and local directions with professionalism and discretion
Communicate with guests in person
and through the Four Seasons chat and messaging platforms
and guest recognition programs to track requests and ensure accurate billing
Maintain up-to-date desk collateral and local knowledge of Nashville attractions
How You'll Work.
Team & Collaboration
Collaborate with internal departments using internal systems, radios, and phones to ensure seamless service delivery
Communication Scope
Communication skills; Communicate with guests in person, by phone, email, and through the Four Seasons chat and messaging platforms
Applying for this Front Desk Receptionist (Part Time) role?
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