Four Seasons
Hospitality
FrontDeskReceptionist(PartTime)
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“Front Desk Receptionist (Part Time) at Four Seasons. Skills: Customer service, Communication, Problem-solving. Welcome and register guests upon arrival, explaining accommodations and establishing credit or payment methods. Process guest departures by preparing, reviewing, and explaining billing statements”
What You'll Achieve.
Set the tone for each guest’s experience from arrival through departure; Deliver warm, intuitive, and personalized service; Create meaningful moments by anticipating guest needs and providing thoughtful recommendations; Enhance guest satisfaction and create memorable experiences
Industry & Context.
Problem-solving skills; Resolve guest concerns and inquiries related to hotel services, operating hours, events, and local directions with professionalism and discretion
Rotating schedules required, including mornings, evenings, weekends, and holidays, based on hotel occupancy and operational needs
What They're Looking For.
Must Have
Authorization to work in the United States
Nice to Have
Previous front desk or front office experience preferred, particularly in a luxury hospitality environment, Proficiency in Microsoft experience with OPERA or a similar PMS and cashiering functions preferred, Knowledge of the Nashville area is an asset
What You'll Do.
Welcome and register guests upon arrival
explaining accommodations and establishing credit or payment methods
Process guest departures by preparing
and explaining billing statements
Respond to guest requests with personalized solutions that enhance satisfaction and create memorable experiences
Support guests pre-arrival and during their stay by identifying preferences and arranging services such as transportation
Conduct pre-arrival outreach to coordinate logistics
and arrange customized guest experiences
Handle incoming and outgoing packages
and mail accurately and efficiently
Resolve guest concerns and inquiries related to hotel services
and local directions with professionalism and discretion
Communicate with guests in person
and through the Four Seasons chat and messaging platforms
and guest recognition programs to track requests and ensure accurate billing
Maintain up-to-date desk collateral and local knowledge of Nashville attractions
How You'll Work.
Team & Collaboration
Collaborate with internal departments using internal systems, radios, and phones to ensure seamless service delivery
Communication Scope
Communication skills; Communicate with guests in person, by phone, email, and through the Four Seasons chat and messaging platforms
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City. ## About the Role The **Front Desk Agent** at **Four Seasons Hotel and Private Residences Nashville** sets the tone for each guest’s experience from arrival through departure. This role delivers warm, intuitive, and personalized service, creating meaningful moments by anticipating guest needs and providing thoughtful recommendations in a luxury hospitality environment. ## What You Will Do * Welcome and register guests upon arrival, explaining acc
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