Marriott Vacations Worldwide
FrontDeskOperationsSupervisor
“Front Desk Operations Supervisor at Marriott Vacations Worldwide. Skills: Front Office supervision, Guest service, Staff supervision. Supervise Front Office staff. Ensure excellent owner/guest service”
What You'll Achieve.
Ensure excellent owner/guest service; Resolve issues; Delight owners and guests; Ensure property coverage; Ensure prompt owner/guest service; Ensure adherence to quality expectations; Ensure adherence to standards
Industry & Context.
Resolve issues
Available flexible schedule, Work evenings, Work weekends, Work holidays, Move objects <= 10 pounds, Lift objects <= 10 pounds, Carry objects <= 10 pounds, Push objects <= 10 pounds, Pull objects <= 10 pounds, Place objects <= 10 pounds
What They're Looking For.
Must Have
Supervise Front Office staff, Process owner/guest check-ins, Process all payment types, Coordinate with Housekeeping, Address guests' service needs, Assist management in hiring, Assist management in training, Assist management in scheduling, Assist management in evaluating, Assist management in counseling, Assist management in disciplining, Assist management in motivating, Assist management in coaching, Complete safety training, Complete safety certifications, Follow all company policies, Maintain confidentiality
Nice to Have
Professional and pleasant personality
What You'll Do.
Supervise Front Office staff
Ensure excellent owner/guest service
Listen and respond positively
Delight owners and guests
Supervise front desk associates
Ensure property coverage
Ensure prompt owner/guest service
Address needs professionally
Address needs positively
Process owner/guest check-ins
Confirm villa/room assignments
Process all payment types
Track readiness of rooms
Anticipate guests' service needs
Address guests' service needs
Assist management in hiring
Assist management in training
Assist management in scheduling
Assist management in evaluating
Assist management in counseling
Assist management in disciplining
Assist management in motivating
Assist management in coaching
Serve as first point of contact
Report unsafe work conditions
Complete safety training
Complete safety certifications
Follow all company policies
Ensure uniform is clean
Ensure personal appearance is clean
Maintain confidentiality of proprietary information
Speak with others clearly
Speak with others professionally
Prepare written documents accurately
Review written documents accurately
Answer telephones using etiquette
Develop positive working relationships
Maintain positive working relationships
Ensure adherence to quality expectations
Ensure adherence to standards
Stand for extended period
Sit for extended period
Walk for extended period
Move objects weighing <= 10 pounds
Lift objects weighing <= 10 pounds
Carry objects weighing <= 10 pounds
Push objects weighing <= 10 pounds
Pull objects weighing <= 10 pounds
Place objects weighing <= 10 pounds
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Coordinate with Housekeeping
Communication Scope
Answer telephones; Prepare documents; Review documents
Applying for this Front Desk Operations Supervisor role?
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