Eye Care Partners
Eye Care
FrontDeskLead-MedicalOffice
Neural analysis suggests this role is
optimal for Entry candidates.
“Front Desk Lead - Medical Office at Eye Care Partners. Skills: Patient care, Customer service, Scheduling, Training. Provide exceptional customer service. Answer phones”
What You'll Achieve.
Set the tone for the patient’s visit through excellent patient care; Create a smooth check-in/out experience for patients; Accomplishing practice goals
Industry & Context.
Assist manager in handling patient concerns and complaints
Reliable transportation that would allow employee to go to multiple work locations with minimal notice, Commitment to work over 40 hours to meet the needs of the business, Requires travel to Paintsville, KY, Pay mileage
What They're Looking For.
Must Have
One-year related experience and/or or equivalent combination of education and experience, Favorable result on background check required, Must be able to provide proof of identity and right to work in the United States
Nice to Have
Desire to gain industry knowledge and training
What You'll Do.
Provide exceptional customer service
Collect correct payments
Complete daily reconciliations
Make weekly schedules
Communicate scheduling issues
Train new team members
Assist manager with duties
How You'll Work.
Team & Collaboration
Communicate with Doctors and teams about patient scheduling issues; Interact with all levels of employees
Communication Scope
Answer phones (both external and internal); assure prompt, courteous service at all times
Full Job Description
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. Company: Retina Associates of Kentucky Job Title: Front Office Lead Location: Ashland, KY and requires travel to Paintsville, KY. We pay mileage! Hours: Full Time Our clinic is open Monday-Friday 6:30am-5:30pm Your shifts will fall within these hours You may need to work a little earlier and/or later as needed Perks: Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Competitive Base Pay Employee Discounts SUMMARY A Front Office Lead is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. Essential Duties and Responsibilities Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave Answer phones (both external and internal); assure prompt, courteous service at all times Practice urgency at all times with patient’s time, as well as doctor’s time and schedule Manage patient flow in the office Knowledge of common fees charged for common visits and collect correct payments Complete daily reconciliations / close day / countdown cash drawer General office duties and cleaning to be assigned by manager Make weekly schedules for P
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