St. Luke's
hospitality
FrontDeskCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Coordinator at St. Luke's. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. Answering the phone”
What You'll Achieve.
utilizing the clinic time efficiently; maintains a full department schedule
Industry & Context.
Sitting up to eight hours per day, up to six hours at a time, Standing up to eight hours per day, up to six hours at a time, Frequent fingering, handling, firm grasping, Frequent twisting and turning, Frequent lifting, carrying and pulling objects up to 50 lbs, Frequent stooping, bending, crouching, and reaching above shoulder level, Seeing as it relates to normal and peripheral vision, Hearing as it relates to normal conversation and telephone use
What They're Looking For.
Must Have
High School graduate or equivalent, Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels, Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients’ a knowledge of growth and development, and an understanding if the range of treatment needed by these patients, Word processing experience required, Experience with other PC software (statistical database, presentation, etc.) essential, Three years related office experience required, preferable in a medical setting
Nice to Have
Previous Rehabilitation experience preferred
What You'll Do.
and prioritizes clerical functions with the Physical Therapy Department
Insurance verifications and authorizations
General office duties
Answers the telephone in a timely manner
assists or directs the caller to the appropriate person or department
Receives and updates patient information
Maintains files in the appropriate order
Establishes and maintains accurate patient records and record filing system
Accurately completes the registration process in the current computer system
Verifies patient’s insurance benefits
Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company
Schedules appointments considering patient needs and utilizing the clinic time efficiently
Confirms appointments and maintains a full department schedule
Communicates any scheduling problems to the Department Manager
and credit card payments and prepares receipts
Distributes mail to clinical staff
Processes requests for release of information in accordance with the policies set forth by the Medical Record Department
How You'll Work.
Team & Collaboration
relate effectively with managers, patients, families, and staff at various levels; Communicates any scheduling problems to the Department Manager; Distributes mail to clinical staff
Communication Scope
Excellent oral and written skills
Full Job Description
### _St. Luke 's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission_ _of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient 's ability to pay for health care._ The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties. **JOB DUTIES AND RESPONSIBILITIES:** * Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department. * Receives and updates patient information. * Maintains files in the appropriate order. * Establishes and maintains accurate patient records and record filing system. * Accurately completes the registration process in the current computer system. * Verifies patient’s insurance benefits. * Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company. * Schedules appointments considering patient needs and utilizing the clinic time efficiently. * Confirms appointments and maintains a full department schedule. * Communicates any scheduling problems to the Department Manager. * Receives cash, checks, and credit card payments and prepares receipts. * Distributes mail to clinical staff. * Processes requests for release of information in accordance with the policies set forth by the Medical Record Department. **PHYSICAL AND SENSORY REQUIREMENTS:** Sitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Fre
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