FrontDeskConcierge

About Method Co. Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. About Roost Tampa ROOST Tampa is a design‑forward, apartment‑style hotel offering a warm, residential experience in the heart of the city. Rooted in thoughtful service, elevated comfort, and Method Co.’s signature approach to hospitality, ROOST Tampa blends the ease of home with the sophistication of a boutique hotel. Explore the property: https://www.myroost.com/tampa Position Overview We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property. Key Responsibilities Greet guests with warmth, professionalism, and genuine hospitality Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency Assist guests with questions, requests, and personalized recommendations Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods Handle phone calls, emails, and guest communications in a polished, timely manner Collaborate with housekeeping, maintenance, and management to support smooth daily operations Maintain a clean, organized, and guest‑ready front desk and lobby area Resolve guest concerns with empathy, professionalism, and sound judgment Support administrative tasks, record‑keeping, and shift documentation Qualifications 1+ yea