Action Property Management
HOA Management
FrontDeskAssociate(SwingShift)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Associate (Swing Shift ) at Action Property Management. Skills: Customer service, Front desk operations. Deliver exceptional customer service. Ensure resident satisfaction”
What You'll Achieve.
100% resident satisfaction
Industry & Context.
Solutions-oriented
Pre-employment background check, Drug screening
What They're Looking For.
Must Have
Over 18 years of age, Pass background check, Pass drug screening, High School diploma or GED, 1 year customer service experience
Nice to Have
Hospitality experience preferred, Luxury retail experience preferred, Fine dining experience preferred, Hospitality Management students desired, Recent Hospitality Management graduates desired
What You'll Do.
Deliver exceptional customer service
Ensure resident satisfaction
Maintain front desk appearance
Maintain lobby appearance
Maintain elevator appearance
Monitor lobby activity
Maintain access control
Provide concierge services
Complete Daily Activity Report
Receive resident parcels
Distribute resident parcels
Address resident concerns
Address guest concerns
Address resident questions
Address guest questions
Demonstrate understanding of governing documents
How You'll Work.
Communication Scope
Answering telephones; Addressing people
Full Job Description
## Description Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action is seeking a Full-Time Front Desk Associate (Swing Shift) to join our team at our luxury association Savina in San Diego. Under the direction of the assigned supervisor, the Front Desk Associate is the first point of contact for people entering the lobby or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Associate is expected to possess a working knowledge of the Association’s rules, policies and procedures, as well as familiarity with the Association’s amenities and surroundings in order to assist residents and their guests. Compensation: $21 to $23 per hour Schedule: Friday to Tuesday; 3:00 PM to 11:30 PM ## What You’ll Do (Job Duties) Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. Maintain the appearance of the front desk area, lobby, and main elevators. Monitor lobby activity and maintain access control. Provide concierge services. Complete Daily Activity Report Answer and direct incoming phone cal
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