Action Property Management
Real Estate
FrontDeskAssociate(PMShift)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Front Desk Associate (PM Shift) at Action Property Management. Skills: Customer service, Administrative support. Greet and assist residents and visitors. Answer and direct phone calls”
Industry & Context.
Problem resolution
PM shift availability
What They're Looking For.
Must Have
High School diploma or GED, 1 year of customer service experience, Proficiency in Microsoft Office Suite
Nice to Have
Experience in property management software, Bilingual in Spanish
What You'll Do.
Greet and assist residents and visitors
Answer and direct phone calls
Manage incoming and outgoing mail
Schedule appointments and meetings
Maintain lobby area cleanliness
Provide administrative support to management
Assist with resident inquiries and concerns
Process resident payments and applications
How You'll Work.
Team & Collaboration
Property management team
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management, the leader in community management, is seeking a full-time Front Desk Associate to join our team at our luxury association, The Infinity, located in San Francisco. Schedule: Open Availability; 5 Days Per Week; 2:30 PM- 11:00 PM (Weekends Required) Compensation: $25 Per Hour ## Job Responsibilities Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction Maintain the appearance of the front desk area, lobby, and main elevators Monitor lobby activity and maintain access control Provide concierge services Complete Daily Activity Report Answer and direct incoming phone calls. Receive and distribute resident parcels Address resident and guest concerns and questions Demonstrate strong understanding of the association's governing documents ## Qualifications / Requirements Must be over 18 years of age and successfully pass a pre-employment background check and drug screening High School Diploma or GED Equivalent At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred Hospitality Management college students or recent graduates are highly desired
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