WeWork
FrontDeskAssociate
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optimal for Entry candidates.
“Front Desk Associate at WeWork. Skills: hospitality, customer service, community building, member engagement, front desk operations. Create a welcoming community environment for our members and guests. Make members and guests feel known and cared for”
What You'll Achieve.
achieve our mission; Create a welcoming community environment; Make members and guests feel known and cared for; Help ensure your building is fully operational; facilitate the sense of Community that WeWork is known for; Respond to emergencies and incidents promptly and appropriately
What They're Looking For.
Must Have
verbal and written communication skills, basic computer skills, integrity, dependability, responsibility, accountability, self-awareness, work ethic, compassion, passion and understanding of WeWork’s mission and values
Nice to Have
hospitality / retail or customer service experience, secondary school certificate
What You'll Do.
Create a welcoming community environment for our members and guests
Make members and guests feel known and cared for
Support the Community Management team with maintaining the front desk operations
Help ensure your building is fully operational and make adjustments when needed
Take direction from the Community Associate
Community Lead and the Community Manager
Be an expert in WeWork products and services
Greet all members and guests with a warm and welcoming demeanor
Cover the front desk during the building’s set business hours
Ensure visiting guests are registered and checked in
Provide orientation of our spaces and relevant information
Support with issuing and collect keys from members and guests
Keep the front desk clean
organized and free of clutter
Notify members of any food deliveries and packages
Learn the names of members and guests and get to know their businesses
Keep track of relevant member notes and information in WeWork systems
Answer questions from members and guests knowledgeably
Identify opportunities to celebrate members’ successes and milestones
Know and be able to explain WeWork policies and procedures to members and guests
Know and recommend local restaurants
food delivery services
Assist with the handling mail and packages throughout the day
Know and be able to explain WeWork policies and procedures around mail and mailroom
Monitor our spaces and make adjustments when needed
Help maintain building amenities throughout the day
Respond to emergencies and incidents promptly and appropriately
How You'll Work.
Team & Collaboration
Support the Community Management team; Take direction from the Community Associate, Community Lead and the Community Manager; work well in a team
Communication Scope
verbal and written communication skills
Full Job Description
# **About Us** At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. # **About the Opportunity** As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations. **Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:** * Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly. * Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns. * Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling. * Help ensure your building is fully operational and make adjustments when needed. * Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary. * Be an expert in WeWork products and se
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