Boyd Gaming
gaming
FrontDeskAssociate
“Front Desk Associate at Boyd Gaming. Skills: Guest Services, Reservation Management, Property Management Systems. Greet and welcome hotel guests with professionalism and courtesy. Execute check-in and check-out procedures in accordance with hotel policies and procedures”
Industry & Context.
Ability to make informed decisions regarding room inventory, rates, and guest accommodations
What They're Looking For.
Must Have
Valid government-issued identification and ability to obtain and maintain any required gaming or hospitality certifications
Nice to Have
Proficiency in operating property management systems, including LMS (Lodging Management System), computer literacy with the ability to accurately input data and navigate multiple software platforms, Knowledge of credit card processing and electronic draft capture systems, Excellent communication and interpersonal skills with the ability to provide exceptional guest service, Ability to multitask and prioritize responsibilities in a fast-paced hospitality environment, Previous front desk or guest services experience in a hotel or hospitality setting, Familiarity with revenue management principles and room inventory optimization, Experience coordinating with multiple departments in a complex operational environment, Bilingual capabilities
What You'll Do.
Greet and welcome hotel guests with professionalism and courtesy
Execute check-in and check-out procedures in accordance with hotel policies and procedures
Operate the hotel reservation system (LMS)
Revenue Management System (ARMS)
and Casino Management System (CMS) to process reservations and manage room inventory
Analyze room availability
and guest profiles to make informed decisions regarding complimentary
and full-rate room assignments
Communicate with Executive Hosts regarding guest accommodations and special requests to ensure satisfaction
Provide comprehensive information to guests regarding hotel amenities
and community attractions
How You'll Work.
Team & Collaboration
Coordinate with various departments to ensure seamless guest experiences and operational efficiency; Collaborate with Marketing, Player Development, and Food & Beverage departments to coordinate reservations for special events, gaming tournaments, promotional activities, and dining services
Communication Scope
Excellent communication and interpersonal skills
Applying for this Front Desk Associate role?
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ANONYMOUS · UNFILTERED
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